• [FAQ-1299] INDEX - Sales
  • [FAQ-1293] INDEX - Sales - How to obtain service
  • [FAQ-1294] INDEX - Sales - Typical hardware needed to establish a receive site
  
   
• [FAQ-1296] INDEX - Rangecast Player
  
   
  • [FAQ-1262] INDEX - Rangecast Player - About the Player
    • [FAQ-1149] Chain of settings that brings content from the air to a player
    • [FAQ-1150] How to determine the license, world, and username currently used by HTML5 player
    
     
  • [FAQ-1263] INDEX - Rangecast Player - Modes of Operation
    • [FAQ-1302] Monitoring Mode
    • [FAQ-1303] History Mode
    • [FAQ-1304] Snapshot Mode
    • [FAQ-1305] Leading Edge mode
    • [FAQ-1306] Replay Mode
    
     
  • [FAQ-1264] INDEX - Rangecast Player - Display Options
    • [FAQ-1307] Desktop Layout
    • [FAQ-1312] Use on Cellphones (Mobile Layout)
    • [FAQ-1308] Grid Layout
    • [FAQ-1309] Library Layout
    • [FAQ-1310] Transmissions Layout
    • [FAQ-1311] Basic Layout
  • [FAQ-1265] INDEX - Rangecast Player - Tactical Controls
     
  • [FAQ-1266] INDEX - Rangecast Player - Views
    • [FAQ-1103] The "All Channels" View
    
     
  • [FAQ-1267] INDEX - Rangecast Player - Worlds
    • [FAQ-1102] What is a Rangecast World?
    • [FAQ-1104] How to select/enter/load a Rangecast World
    • [FAQ-1120] Name syntax of automatically generated Worlds (how to request content by a World name)
    • [FAQ-1105] Creating a Rangecast World (or saving changes to an existing World)
    • [FAQ-1096] Add a view to a HTML5 world
    
     
  • [FAQ-1268] INDEX - Rangecast Player - Special Operations
    • [FAQ-1315] Radio status (report available in Rangecast Player)
    • [FAQ-1167] Downloading audio files
    • [FAQ-1187] Using multiple Rangecast players on a single PC
    • [FAQ-1232] Using Anydesk so Rangecast can temporarily access another PC
    
     
  • [FAQ-1269] INDEX - Rangecast Player - Error Messages or Not Receiving Content
    • [FAQ-1184] CLOCK ERROR on player
    • [FAQ-1316] Rangecast Player login error message: ERR-P12 BAD USERNAME OR PASSWORD
    • [FAQ-1317] The player screen appears to be frozen
    • [FAQ-1318] Not receiving radio traffic
    • [FAQ-1319] We are not hearing entire threads (every radio call) of certain incidents
    • [FAQ-1320] We are not hearing a particular channel or group of channels - has a frequency or talkgroup changed?
  
   
• [FAQ-1297] INDEX - Radio Receiver Site (feed site)
  
   
  • [FAQ-1270] INDEX - Radio Receiver Site (feed site) - PC
    • [FAQ-1345] PC and Network Requirements for a Rangecast Feed Site
    • [FAQ-1154] Feed Site - Network and firewall considerations when operating a Rangecast feed site
    • [FAQ-1323] Installing Anydesk on a fresh PC (no Rangecast software loaded)
    • [FAQ-1324] Installing Anydesk on a PC where Rangecast software has already been loaded
    • [FAQ-1175] How to get the Anydesk ID of a feed site PC
    • [FAQ-1233] BIOS configuration for automatic power-up of PC when power is restored
    • [FAQ-1326] Use of Windows Administrator permissions
    • [FAQ-1054] How to set PC clock to the correct time, date, and timezone.
    • [FAQ-1162] Installing or Uninstalling XYNT as Administrator
    • [FAQ-1084] Power cycle the USB system
    • [FAQ-1066] Identifying Windows Sound audio input corresponding to each scanner
    • [FAQ-1067] Adjusting Windows audio input levels
    • [FAQ-1034] Automatic PC reboots to resolve technical problems (why, and how to enable/disable)
    • [FAQ-1141] Identify the reason for a Windows shutdown or reboot
    • [FAQ-1078] How to check that Rangecast has correct network permissions
    • [FAQ-1033] Windows Sound Freeze
    • [FAQ-1099] Enable Windows Auto-Logon at Boot Time
    • [FAQ-1179] How to decommission a PC (take it out of service permanently)
    • [FAQ-1072] How to prevent Rangecast from automatically launching on a PC when it boots
    
     
  • [FAQ-1271] INDEX - Radio Receiver Site (feed site) - COM (data) ports
    • [FAQ-1087] How to permanently disable a failed COM port
    • [FAQ-1089] Refresh the Prolific drivers for COM ports (uninstall and automatic reinstall)
    • [FAQ-1224] Removing the Prolific driver
    • [FAQ-1160] Installing the device driver for the COM ports (data connection to scanners)
    • [FAQ-1161] How to ensure that Windows does not update device drivers
    
     
  • [FAQ-1272] INDEX - Radio Receiver Site (feed site) - Feed site software (sender)
    • [FAQ-1090] SOP for quality assurance verification of feed site configuration
    • [FAQ-1088] How to stop Rangecast software on a feed site PC (temporary stop, not decommission)
    • [FAQ-1077] Rangecast will clear some problems automatically - It may be best to wait 20 minutes.
    • [FAQ-1137] What is Multisync?
    • [FAQ-1091] Special Settings parameter on PC feed site configuration screen
    • [FAQ-1092] Format of PC identification (Location Note) on Configuration screen
    • [FAQ-1145] Launching Rangecast as a service (instead of an application)
    • [FAQ-1131] Bad Password (feed site sender error message)
    • [FAQ-1132] Network Error (feed site error message)
    • [FAQ-1136] Rangecast start page 'counting down' with a very large value on the timer
    
     
  • [FAQ-1273] INDEX - Radio Receiver Site (feed site) - Scanner Radios
    • [FAQ-1129] What is a Cluster?
    • [FAQ-1064] How to find the Rangecast ID of a scanner
    • [FAQ-1081] Ensuring scanner power and hardware connectivity
    • [FAQ-1062] How to perform scanner Factory Reset
    • [FAQ-1119] Using Uniden 536 scanners at a Rangecast feed site
    • [FAQ-1245] Updating firmware on Uniden 536
    • [FAQ-1083] Power cycling of 536 model scanners
    • [FAQ-1085] How to reset the data speed of a model 536 radio
    • [FAQ-1254] SDS-200 differences
    • [FAQ-1253] Attenuator
    
     
  • [FAQ-1274] INDEX - Radio Receiver Site (feed site) - Adding or Removing Scanners from Service
    • [FAQ-1069] How to set the Rangecast ID of scanners
    • [FAQ-1075] How to move a Rangecast scanner from one PC to another
    • [FAQ-1086] Quality verification after making changes to what scanners are active
    • [FAQ-1074] How to remove a scanner from Rangecast service
    • [FAQ-1073] Notifying Rangecast when a scanner is removed from service, or moved between PCs
    • [FAQ-1070] How to remove a scanner from Rangecast service, when it is removed or turned off
    • [FAQ-1071] How to remove a scanner from Rangecast service, when it remains physically connected to the PC
    • [FAQ-1228] Configuring a scanner for a manual survey
    
     
  • [FAQ-1275] INDEX - Radio Receiver Site (feed site) - Interface boxes
    • [FAQ-1139] How to determine the model of the the PC/scanner interface box
    • [FAQ-1080] Physically connecting a scanner to a PC (RCX interface box)
    • [FAQ-1059] Hardware: About the RCX USB interface
    • [FAQ-1013] Hardware: About the RCX box TO PC cable
    • [FAQ-1244] RCX Installation
    • [FAQ-1063] RCX Severe Audio Distortion Problem
    • [FAQ-1079] Physically connecting a scanner to a PC (black interface box)
    • [FAQ-1065] Connecting a limited number of scanners to a partially failed interface box
    
     
  • [FAQ-1276] INDEX - Radio Receiver Site (feed site) - VOX systems
    • [FAQ-1020] What is a VOX sender?
    • [FAQ-1166] Configuring a VOX source to feed into Rangecast
    • [FAQ-1230] Selecting the correct audio input for a VOX audio source
    • [FAQ-1170] How to set up a test VOX sender to observe an audio input
    
     
  • [FAQ-1277] INDEX - Radio Receiver Site (feed site) - WebSwitch (remote power switch)
    • [FAQ-1248] Webswitch Pro Auto Rebooter
    • [FAQ-1229] WebSwitch setup (remote power switch)
    • [FAQ-1249] Remote power cycling of a PC using WebSwitch
    • [FAQ-1240] Checking Webswitch status
    • [FAQ-1251] Verifying WebSwitch
    • [FAQ-1261] Refreshing DNS cache on WebSwitch units
    
     
  • [FAQ-1278] INDEX - Radio Receiver Site (feed site) - Error messages - most common
    • [FAQ-1028] Error Message: FEED SITE OFFLINE (Code X)
    • [FAQ-1196] Error message: Duplicate Sender ID (Code 66, or Code D)
    • [FAQ-1206] Error message: AUDIO FILE STORAGE ERROR (Code 19)
    • [FAQ-1194] Error message: GARBLE (Code 20)
    • [FAQ-1195] Error: HIGH RECEPTION LOAD (Code 23)
    • [FAQ-1189] Error message: NO TRANSMISSIONS (Code 25)
    • [FAQ-1014] Error Message: NO AUDIO PORT (Code 26)
    • [FAQ-1053] Error Message: CLOCK ERROR (Code 31)
    • [FAQ-1118] Error Message: UPLOAD CONNECTIVITY ERROR (Code 32)
    • [FAQ-1010] Error Message: RADIO MISSING (Code 33)
    • [FAQ-1252] Error code RADIO MISSING - quick process if familiar with status page
    • [FAQ-1188] Error message: NO PROGRAMMING (Code 34)
    • [FAQ-1216] Error message: FREQUENT RESTARTS (Code 35)
    • [FAQ-1180] Error Message: Multisync LAN Conflict (Code 36)
    • [FAQ-1163] Error message: Check XYNT Service (Code 41)
    • [FAQ-1191] Error Message: No Audio Port HNP (Code 43)
    • [FAQ-1190] Error message: NO ANTENNA (Code 44)
    • [FAQ-1223] Error message: LOW VOLUME (Code 46)
    • [FAQ-1328] Error message: SD Card Not Found (Code 58)
    • [FAQ-1330] Error message: Anydesk Version Outdated (Code 72)
    • [FAQ-1327] Error message: Scanner Firmware Outdated (Code 55)
    • [FAQ-1331] Error message: XYNT Not Installed (Code 70)
    • [FAQ-1332] Error message: XYNT Uninstall (Code 71)
    • [FAQ-1343] Error message: WebSwitch Unresponsive (Code 67)
    • [FAQ-1335] Error message: PC Not Activated (Code 60)
    • [FAQ-1337] Error message: Need PC Location (Code 62)
    • [FAQ-1338] Error message: Need PC Contact (Code 63)
    • [FAQ-1339] Error message: RC Contact Blank (Code 64)
    • [FAQ-1340] Error message: Hub Suspended (Code 68)
    • [FAQ-1341] Error message: Not Valid Hub (Code 69)
    
     
  • [FAQ-1279] INDEX - Radio Receiver Site (feed site) - Error messages - rare
    • [FAQ-1130] No Internet error message
    • [FAQ-1207] Error message: AUDIO FILES 0 BYTES (Code 5)
    • [FAQ-1025] Error Message: NO AUDIO (Code 6)
    • [FAQ-1076] Error Message: NO MULTISYNC or MULTISYNC UNRESPONSIVE (Code 7)
    • [FAQ-1220] Error message: SLOW CONTROL LOOP (Code 15)
    • [FAQ-1208] Error message: MULTISYNC LATENCY (Code 17)
    • [FAQ-1209] Error message: LOST MULTISYNC LEASES (Code 18)
    • [FAQ-1068] Error Message: QUIET TRANSMISSIONS (Code 21)
    • [FAQ-1210] Error message: DC OFFSET ON AUDIO INPUT (Code 22)
    • [FAQ-1197] Error message: LOUD TRANSMISSIONS (Code 24)
    • [FAQ-1211] Error message: SOFTWARE VERSION (Code 27)
    • [FAQ-1193] Error message: BAD PROGRAMMING (Code 29)
    • [FAQ-1212] Error message: OLD AWSD (Code 37)
    • [FAQ-1213] Error Message: OLD MULTISYNC (Code 38)
    • [FAQ-1214] Error Message: OLD PORTTEST (Code 39)
    • [FAQ-1159] Error message: BAD DRIVER / BAD PROLIFIC DRIVER (Code 40)
    • [FAQ-1217] Error message: MULTISYNC SHIFTING (Code 45)
    • [FAQ-1222] Error message: BRIEF TRANSMISSIONS (Code 47)
    • [FAQ-1192] Error message: BAUD RATE (Code 48)
    • [FAQ-1218] Error message: UNASSIGNED RADIO DETECTED (Code 54)
    • [FAQ-1219] Error message: TOO FEW PORTS (Code 56)
    • [FAQ-1329] Error message: SOX Encoding Zero Bytes (Code 57)
    • [FAQ-1333] Error message: PC Storage Nearly Full (Code 73)
    • [FAQ-1334] Error message: No PC ID (Code 59)
    • [FAQ-1336] Error message: PC Misregistered (Code 61)
    • [FAQ-1342] Error message: Duplicate Anydesk ID (Code 65)
    
     
  • [FAQ-1280] INDEX - Radio Receiver Site (feed site) - Setup problems
    • [FAQ-1169] Third-party software suspected of creating PC system instability
    • [FAQ-1239] Fixing Windows files for symptom Sender Not Responding
    • [FAQ-1258] Screenwise Panel interferes with internet connectivity
    • [FAQ-1225] Windows error - Bad Image - and uninstalling LogMeIn
    • [FAQ-1121] Windows Defender falsely reporting Rangecast software as malware
    • [FAQ-1325] Clearing the Anydesk ID (for cloned PCs to allow generation of a fresh ID)
    
     
  • [FAQ-1281] INDEX - Radio Receiver Site (feed site) - Auxiliary software
    • [FAQ-1009] Software: RC-CONTROL
    • [FAQ-1027] Software: RC-METER
    • [FAQ-1128] How to read/view the existing programming of a radio scanner
  
   
• [FAQ-1298] INDEX - Hub Administration
  
   
  • [FAQ-1282] INDEX - Hub Administration - Architecture
    • [FAQ-1153] How to access Hub Administration
    • [FAQ-1115] How to grant or remove permission to administer a hub
    • [FAQ-1126] What is a License-Only Hub?
    • [FAQ-1158] How to access a Rangecast player, to listen to communications traffic carried on the Rangecast network
    
     
  • [FAQ-1283] INDEX - Hub Administration - Authorizing User access
    • [FAQ-1109] What is a Rangecast user account?
    • [FAQ-1110] What is a License?
    • [FAQ-1114] How Rangecast sets up permissions for an organization to grant access to user accounts
    • [FAQ-1135] Usernames and passwords for the Rangecast HTML5 system
    • [FAQ-1246] For hub-administered Rangecast user accounts - adding or removing accounts, and changing passwords
    • [FAQ-1106] Creating a Rangecast user account, or resetting a password
    • [FAQ-1097] How to create a URL that directly launches the Rangecast Player into a specific user account
    • [FAQ-1098] User Accounts: Single-User vs Multi-User
    • [FAQ-1100] How to customize the initial settings of a multi-user Rangecast account
    
     
  • [FAQ-1284] INDEX - Hub Administration - Channel Database
    • [FAQ-1029] Reference list of Agency Codes used by RadioReference, HPDB, RCHAN
    • [FAQ-1111] Use of the RCDB (Rangecast Channel Database) query utility
    • [FAQ-1344] Determining the version (most recent update) of channel database
    • [FAQ-1116] How to add a custom channel (not from RCDB) to a hub
    
     
  • [FAQ-1285] INDEX - Hub Administration - Scripts and Views
    • [FAQ-1183] View Scripting Language
    • [FAQ-1322] Example of script construction
    
     
  • [FAQ-1286] INDEX - Hub Administration - Arranging Buttons
    • [FAQ-1146] How to change a button label in a World
    • [FAQ-1147] How to change the display sequence of channels in a World
    • [FAQ-1148] How to bundle channels into a single selectable object (button or line, by display context)
    
     
  • [FAQ-1287] INDEX - Hub Administration - Radio Receiver Programming
    • [FAQ-1247] Adding a new channel
    • [FAQ-1173] How to add content to the programming that is reported as missing
    • [FAQ-1122] When programming a hub, how to find a channel missing from the channel list
    • [FAQ-1108] How to divide trunked system reception between multiple broadcast towers
    • [FAQ-1177] Programming scanners for reception from a trunked system with multiple towers
    • [FAQ-1198] Recommendations about the use of multiple feed site numbers at a single location
    • [FAQ-1151] Use of the Band Target column in the HTML5 programmer
    • [FAQ-1144] How to revert to an older version of a hub's programming (undo save or saves)
    • [FAQ-1140] How to restore trunking configuration (broadcast tower / receive site) to a prior working state
    • [FAQ-1237] Scanning a trunked system in ID-SEARCH mode
    
     
  • [FAQ-1288] INDEX - Hub Administration - Status Page
    • [FAQ-1056] About the Hub Status Page
    • [FAQ-1155] Status page - 'Senders' report on feed site / scanner performance
    • [FAQ-1227] Measuring quantity of radio traffic
    
     
  • [FAQ-1289] INDEX - Hub Administration - Channel surveys
    • [FAQ-1200] Applying signal survey results
    • [FAQ-1231] Interpreting control channel signal strength and quality chart
    • [FAQ-1313] Interpreting talkgroup survey results
    • [FAQ-1257] Site 00 - Survey Only
    
     
  • [FAQ-1290] INDEX - Hub Administration - Channels and reception of channels
    • [FAQ-1256] Trunk system patch channels
    • [FAQ-1259] Blocked Channels
    • [FAQ-1235] Working with wanted channels that produce substantial debris (loud/quiet/brief transmissions)
    
     
  • [FAQ-1291] INDEX - Hub Administration - Hubs and Collections (routing content)
    • [FAQ-1133] What is a Collection?
    • [FAQ-1255] Defining Collections
    
     
  • [FAQ-1292] INDEX - Hub Administration - Importing Content
    • [FAQ-1127] How a License written by one hub can grant authority to hear content received by another hub
  
   
• [FAQ-1295] INDEX - Operations and Technical Support
  • [FAQ-1301] Overview of Rangecast maintenance and expected support
  • [FAQ-1314] What are Notification e-mails?
  • [FAQ-1321] One of our receive sites was down, is it back up now?
• [FAQ-1005] Sitemap - Index of FAQ pages

REFERENCE

• [FAQ-1314] What are Notification e-mails?

• [FAQ-1300] INDEX