Rangecast FAQ
[FAQ-1342] Error message: Duplicate Anydesk ID (Code 65)

Page Type: SYMPTOM

OVERVIEW

Each PC must have a unique identifier in the Rangecast system (this identifier is usually the same as the Anydesk ID used for remote desktop access, although on PCs without Anydesk installed another unique number will be used in its place.) This error code indicates that the Rangecast system has detected that two different PCs are currently connected to the system using the same (supposedly unique) PC identifier.

METHOD

If Anydesk is installed on the conflicting PCs, see these instructions for clearing the Anydesk ID from one of the PCs and re-establishing a new unique identifier:

[FAQ-1325] Clearing the Anydesk ID (for cloned PCs to allow generation of a fresh ID)

If cloning PCs with Anydesk installed, each of the clones will have the same Anydesk ID as the original PC. This is a problem, since it will only be possible to contact one of the PCs remotely (and there is no control over which PC.) Therefore, in this situation, it is necessary to clear the Anydesk ID from some/all of the PCs. This can be done by erasing a specific configuration file from the PC, and then re-running the Anydesk installation script.



Use the same instructions if Anydesk was previously installed, but is not presently in active service due to customer IT restrictions. In this case, the conflict was likely created by cloning a PC image and not differentiating the cloned copies, so the two installations appear identical.

If Anydesk was never installed on the conflicting PCs (the PC identifier in this case will not be a 9-digit identifer), contact Rangecast for assistance. This is a rare issue (never seen at the time of writing) and may be slow to resolve.

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