Rangecast FAQ
[FAQ-1332] Error message: XYNT Uninstall (Code 71)


Page Type: SYMPTOM


OVERVIEW

Rangecast software on the PC has been instructed to launch normally on bootup in a Windows user account, but XYNT software has been installed that is attempting to also run Rangecast in the background (a special mode necessary in some Windows configurations.) Rangecast software does not have sufficient permissions to uninstall XYNT, so manual action is needed to complete the process.


BACKGROUND

This FAQ presumes that the selected configuration is correct -- that the PC should automatically launch Rangecast in normal mode (in a Windows user account).

However, on some PCs it is not possible to automatically enter a Windows user account after a reboot. For example, this ability is blocked if the Windows PC requires a username/password to access the desktop, or if a user must press an "I Accept" button to IT Terms of Service.

If the PC *DOES NOT* launch into a Windows user account automatically when rebooted, then XYNT is necessary (and should not be uninstalled). In that case, to resolve the conflict, Rangecast should be told to operate in that mode. Launch Rangecast, press Configuration, wait for the hardware scan to complete, add the special settings command "boot=2" that tells Rangecast to operate in this special mode, and press Save. Then reboot the PC, and verify that Rangecast software starts automatically.


METHOD

Uninstalling XYNT sometimes requires system privileges not available to the Rangecast software, requiring user action to execute a command on the PC manually.

1) Stop any Rangecast software that may be running


[FAQ-1088] How to stop Rangecast software on a feed site PC (temporary stop, not decommission)

Rangecast software on a feed site PC includes a "watchdog" process that monitors for software faults, and may automatically relaunch the software if it is not closed correctly. The correct way to stop Rangecast is to click the Rangecast icon, and then press the Stop button.




2) Uninstall XYNT

[FAQ-1162] Installing or Uninstalling XYNT as Administrator

When installing or uninstalling Rangecast as a service (an unusual mode of operation that lets Rangecast operate at bootup even if the PC cannot automatically launch applications), it is sometimes necessary to run a command in a Windows command window with elevated privileges.




3) Reboot the PC.

4) Verify that Rangecast launches automatically without manual action. (Windows should automatically launch into a Windows user account, and the Rangecast software should be visible on the screen.)



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