Rangecast FAQ
[FAQ-1060] How to use LogMeIn to access a site via the customer's account.

Page Type: SOLUTION

SUBJECT

Some customers have their own LogMeIn accounts, and would benefit from Rangecast maintenance of the PC. This describes how a customer may grant PC remote control access to Rangecast.

OVERVIEW

LogMeIn provides an invitation mechanism whereby a customer's Rangecast feed site PC (in the customer's LogMeIn account) can be added to the list of PCs accessible from Rangecast's LogMeIn account.

SYMPTOMS

If Rangecast cannot remotely access a feed site PC, we are unable to perform some routine maintenance and problem troubleshooting tasks that help keep sites running smoothly.

METHOD

LogMeIn instructions:

https://secure.logmein.com/welcome/webhelp/EN/CentralUserGuide/LogMeIn/t_Central_requestaccess.html

EXCEPTIONS

Usually feed site PCs are placed directly into Rangecast's LogMeIn account. This FAQ entry only applies if the PC is in the *customer's* separate LogMeIn account.

The customer must have a "LogMeIn Central" or "LogMeIn Pro for small businesses" account to use this method.

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