Rangecast FAQ
[FAQ-1324] Installing Anydesk on a PC where Rangecast software has already been loaded


Page Type: SOLUTION


OVERVIEW

Anydesk is remote desktop software used by Rangecast to access PCs. If Anydesk must be installed (or re-installed) on a PC where Rangecast software has already been loaded, you can use an Anydesk install script that is included as part of the Rangecast software.


BACKGROUND

NOTE: As of April 2019, a Windows 10 update is incompatible with the version of Anydesk that was previously installed. We are updating the Anydesk software on PCs we can access. However, as a direct consequence of this problem, we have lost the ability to remotely access and maintain some PCs (when the Windows update was applied before we knew about the compatibility issue.) Therefore, in some situations it may be necessary for a customer to re-run the Anydesk installation script to restore our access.


METHOD

1) Launch Rangecast, press Update Software, wait for process to complete

2) Go into the SENDER folder, find the file "rc-anydesk-install"

3) Right-click on "rc-anydesk-install" and "Run as Adminstrator"

4) Give approval as prompted (e.g. OK, etc)

5) When done, the software should show a 9-digit number in a black command box window. If this does not happen, repeat from step #3. On rare occasions the install software crashes or times out, but then works when tried again.

6) If this is an operational feed site (already set up to record audio): Press any key to close the box, then relaunch Rangecast.

Alternatively, if this is NOT an operational feed site: copy the 9-digit number and send it to Rangecast, then press any key to close the box.


EXCEPTIONS

This FAQ cannot be used if Rangecast software has not already been loaded onto the PC (since then the install script used above will not be available.) In this case, use a different process designed for a fresh PC:


[FAQ-1323] Installing Anydesk on a fresh PC (no Rangecast software loaded)

Anydesk is remote desktop software used by Rangecast to access PCs. When a fresh PC (no Rangecast software is installed), the first step is installing Anydesk, so that Rangecast can then access the PC to install software and configure/verify various aspects of the Windows environment.



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