Rangecast FAQ
[FAQ-1279] INDEX - Radio Receiver Site (feed site) - Error messages - rare


Page Type: INDEX


OVERVIEW

Topics related to relatively rare error messages that may be reported from Rangecast software running on feed site PCs


REFERENCE


[FAQ-1130] No Internet error message

Under some circumstances, the Rangecast software will test internet access by attempting to contact Google via HTTPS. If this test is unsuccessful, the software concludes that general internet access is not working from this PC, and suspend scanner operations while awaiting the restoration of service. In this state, the Rangecast sender will show a red status box, with the text "NO INTERNET"




[FAQ-1207] Error message: AUDIO FILES 0 BYTES (Code 5)

The 'Audio Files 0 Bytes' warning message indicates that the Rangecast software asked Windows to record an audio file, but the resulting file had zero size (no content.)




[FAQ-1025] Error Message: NO AUDIO (Code 6)

The Sender has correctly found the sound channel from its scanner, but the average audio level during several receptions was zero (or so close to zero as to be indistiguishable from a total absence of audio)




[FAQ-1076] Error Message: NO MULTISYNC or MULTISYNC UNRESPONSIVE (Code 7)

Multisync is software that coordinates the scanning pattern of multiple scanners sharing the same programming, so that each transmission is received by only one scanner in the cluster, while other scanners are free to detect simultaneous transmissions on other channels. For low latency (realtime control of scanners), Multisync operates locally (over a LAN, not instead of over the internet) on a 'master' PC arbitrarily chosen from among the PCs participating in the cluster. If the Multisync software freezes, or is somehow blocked from operation, the senders will report that Multisync is unresponsive. This can also happen if attempting to connect PCs into a single cluster that are on different LANs, since the PCs cannot communicate with each other over a shared local network.




[FAQ-1220] Error message: SLOW CONTROL LOOP (Code 15)

Slow Control Loop means the Rangecast's software is running more slowly than is normal, which may result in slow response to such events as the start and end of transmissions, and therefore recordings that do not start or stop at the correct times. This is likely due to some software or process on the PC that is overloading its resources.




[FAQ-1208] Error message: MULTISYNC LATENCY (Code 17)

Multisync is a system that coordinates the scanning activity between multiple scanners that operate as a cluster (co-operatively scanning the same channels.) Successful use of Multisync depends upon low-latency (fast) communication between the PCs that control these scanners. If there is an extended period when the communications time between PCs exceeds one-half second, the 'Multisync Latency' warning is issued to draw attention to this condition.




[FAQ-1209] Error message: LOST MULTISYNC LEASES (Code 18)

Multisync is a system that coordinates the scanning activity between multiple scanners that operate as a cluster (co-operatively scanning the same channels.) The 'Lost Multisync Leases' error message indicates that this system has broken down (at least temporarily) because of slow operations on either one of the PCs controlling scanners in the co-operating cluster of receivers, or the network connecting these PCs.




[FAQ-1068] Error Message: QUIET TRANSMISSIONS (Code 21)

Quiet Transmissions means that, during a significant fraction of the time, the scanner is recording content that is rejected due to abnormally low audio levels. There are two possible reasons - either the audio input is running low (and can be raised through the Windows Sound user interface), or the designated programming for the scanner includes channels that are producing non-voice content (such as periods of silence.)




[FAQ-1210] Error message: DC OFFSET ON AUDIO INPUT (Code 22)

The 'DC Offset on Audio Input' error message indicates an electrical anomaly on the audio line from the scanner to the PC




[FAQ-1197] Error message: LOUD TRANSMISSIONS (Code 24)

Loud Transmissions means that, during a significant fraction of the time, the scanner is recording content that is rejected due to abnormally high audio levels. There are two possible reasons - either the audio input is running hot (and can be lowered through the Windows Sound user interface), or the designated programming for the scanner includes channels that are producing non-voice content (such as static or data).




[FAQ-1211] Error message: SOFTWARE VERSION (Code 27)

The 'Software Version' error message indicates that the feed site PC is running an outdated version of the Rangecast software, and should be updated.




[FAQ-1193] Error message: BAD PROGRAMMING (Code 29)

The BAD PROGRAMMING error message means the scanner was unable to accept the remote programming instructions from the Rangecast software. This normally means the scanner was asked to do something that exceeds the technical specifications of the radio. This may adversely affect reception performance on some channels.




[FAQ-1212] Error message: OLD AWSD (Code 37)

The 'Old AWSD' error message indicates that the feed site PC is running an outdated version of a certain component of Rangecast software, and should be updated.




[FAQ-1213] Error Message: OLD MULTISYNC (Code 38)

The 'Old Multisync' error message indicates that the feed site PC is running an outdated version of a certain component of Rangecast software, and should be updated.




[FAQ-1214] Error Message: OLD PORTTEST (Code 39)

The 'Old Porttest' error message indicates that the feed site PC is running an outdated version of a certain component of Rangecast software, and should be updated.




[FAQ-1159] Error message: BAD DRIVER / BAD PROLIFIC DRIVER (Code 40)

Until 2015, new Rangecast hardware included data cables requiring use of a device driver from Prolific. In 2015 Prolific released a device driver update that is incompatible with their existing hardware. Therefore if a recent Prolific device driver (from 2015 or later) is installed on a PC using this hardware, the Rangecast system may cease to operate because the PC loses the ability to communicate with the scanners. Rangecast software detects this condition, and raises an alarm. The fix is to uninstall the existing device driver, and reinstall the correct device driver.




[FAQ-1217] Error message: MULTISYNC SHIFTING (Code 45)

The 'Multisync Shifting' warning means that the Rangecast system has repeatedly changed which PC is responsible for managing a feed site's scanner operations. This likely indicates either that the PCs are on different Local Area Networks (LANs) and therefore unable to communicate with each other, or that the Multisync software is not launching (possibly due to overly aggresive anti-virus software.)




[FAQ-1222] Error message: BRIEF TRANSMISSIONS (Code 47)

Brief Transmissions means that, during a significant fraction of the time, the scanner is recording transmissions that turn out to be very brief (under 1.5 seconds) and therefore probably not conveying meaningful content. This may be due to reception problems (such as fluttering signals), or scanning channels that characteristically have numerous very brief transmissions (possibly data channels.)




[FAQ-1192] Error message: BAUD RATE (Code 48)





[FAQ-1218] Error message: UNASSIGNED RADIO DETECTED (Code 54)

The 'Unassigned Radio Detected' warning indicates that a radio is attached to the PC, but does not presently have an assigned Rangecast ID for participating in the Rangecast system. The scanner is likely intended to be part of Rangecast, and should be set up for service by assigning an ID. Note - this warning may be reported from a specific Rangecast ID, but the warning is not about that particular scanner - it's that the software has detected an additional scanner attached to the same PC.




[FAQ-1219] Error message: TOO FEW PORTS (Code 56)

The 'Too Few Ports' error message indicates that Windows has not detected enough audio ports to support the number of Rangecast senders configured to launch on that PC. The most likely cause relates to problems with the USB system. It is also possible that the scanners have been removed, without the Rangecast software being informed of the change.




[FAQ-1329] Error message: SOX Encoding Zero Bytes (Code 57)

This error message indicates that third-party SOX audio processing software on the feed site PC (included as part of the Rangecast software package) produced at least some audio files with zero bytes (no content), despite the original audio recording from Windows containing information.




[FAQ-1333] Error message: PC Storage Nearly Full (Code 73)

The storage device on the feed site PC appears to have under 500 MB of free space. This could be an indication that some process is consuming storage space, and if fully depleted the Rangecast software would cease to operate.




[FAQ-1334] Error message: No PC ID (Code 59)

PCs used in Rangecast for feed sites (audio sources) are identified by a unique numerical ID that is automatically stored in the Rangecast software package. This error message means the PC ID was not found (either because it was deleted, or never created.)




[FAQ-1336] Error message: PC Misregistered (Code 61)

As a security precaution, your Rangecast customer representative must register each feed site PC as an active part of a specific "originating hub" (group of PCs that record audio from related radios that feed into the same pool of content.) This error code indicates that the PC is currently registered as an active component of a originating hub other than the one for which the scanners have been instructed to record audio.




[FAQ-1342] Error message: Duplicate Anydesk ID (Code 65)

Each PC must have a unique identifier in the Rangecast system (this identifier is usually the same as the Anydesk ID used for remote desktop access, although on PCs without Anydesk installed another unique number will be used in its place.) This error code indicates that the Rangecast system has detected that two different PCs are currently connected to the system using the same (supposedly unique) PC identifier.




CITATIONS

INDEX


Rangecast FAQ - ID 1279 - last updated 18 May 2019     Images shown - [block]