Rangecast FAQ
[FAQ-1278] INDEX - Radio Receiver Site (feed site) - Error messages - most common


Page Type: INDEX


OVERVIEW

Topics related to the most common error messages that may be reported from Rangecast software running on feed site PCs


REFERENCE


[FAQ-1028] Error Message: FEED SITE OFFLINE (Code X)

The Rangecast sender is not in communication with the Rangecast server, and appears to be offline / not operational. This may be due to a power or network failure, or the Rangecast sender software may have been stopped or crashed, or Windows on the PC may be frozen, or Windows may have failed to automatically start Rangecast software after a reboot. In some circumstances the software may have been intentionally stopped for maintenance at the feed site PC, or to decommission the scanner from service, or the scanner formerly with this Rangecast ID may have been renamed (resulting in the former Rangecast ID showing as offline.)




[FAQ-1196] Error message: Duplicate Sender ID (Code 66, or Code D)

Each scanner in the Rangecast system must be given a unique ID. If two scanners are simultaneously online using the same ID, this is considered an error condition (duplicate scanner ID). One of the scanners must be renamed.




[FAQ-1206] Error message: AUDIO FILE STORAGE ERROR (Code 19)

The Audio File Storage Error indication means that the feed site software is having trouble uploading audio to the cloud (presently, or within the past hour.)




[FAQ-1194] Error message: GARBLE (Code 20)

"Garble" refers to an audio recording error where the Windows Audio recording process omits small sections of the original waveform, producing a recording that is slightly too short with random sections effectively snipped out. The effect is audio that appears garbled and perhaps overly loud (due to the abrupt shifts in waveform around the missing segments.) This is usually due to some errant process on the PC overloading the CPU.




[FAQ-1195] Error: HIGH RECEPTION LOAD (Code 23)

The HIGH RECEPTION LOAD error message indicates that the scanner is receiving content during a very high fraction of the time, and it is very probable that additional broadcast content is being missed because there are too few scanners in operation for the quantity of content assigned through the scanner programming system.




[FAQ-1189] Error message: NO TRANSMISSIONS (Code 25)

If a feed site has not received any transmissions for 16 hours, the sender raises an alert that no transmissions are being received. This may occur if the channels assigned may not be receivable from that location, or the channels assigned are deprecated (no longer in use), or the antenna may be disconnected or inadequate for receiving signals.




[FAQ-1014] Error Message: NO AUDIO PORT (Code 26)

The 'No Audio Port' error occurs when the Rangecast software is in communication with the radio scanner (over the com/data port), but is unable to find an audio input to the PC that appears to have this scanner's audio output. Therefore, Rangecast cannot capture the audio content from transmissions received on this scanner. The most common causes include a problem with the Windows audio or USB system, or a loose connection on an audio cable or to a sound card within the interface box. (Note this error does not mean that the audio port does not exist, but that the audio port cannot be located by software. This could be due to the port being missing, or an audio cable being disconnected, or a volume level problem resulting in no audio reaching the PC.)




[FAQ-1053] Error Message: CLOCK ERROR (Code 31)

The CLOCK ERROR message warns that the PC clock is wrong and not synchronized with the Rangecast server. A RED BOX warning with "CLOCK ERROR" displays on the Sender during this condition. If the clock is off by more than 15 minutes (or set to the wrong time zone), this prevents the Sender from feeding audio. This is a disabling problem but is easily fixed. NOTE: this FAQ relates only to a clock error displayed on a PC recording audio, and is NOT related to clock error messages on a PC playing audio.




[FAQ-1118] Error Message: UPLOAD CONNECTIVITY ERROR (Code 32)

UPLOAD CONNECTIVITY ERROR means that for the past several hours or more, all or most transmissions could not be directed into Rangecast because upload of audio to Amazon's cloud service failed to complete.




[FAQ-1010] Error Message: RADIO MISSING (Code 33)

"Radio Missing" means that a scanner expected at a certain PC could not be found by Rangecast Sender software, when searching attached hardware. This may be because (1) the scanner is powered off, (2) the scanner is not connected from PC, (3) the interface hardware (cable or interface box) is defective or not connected securely, (4) a USB problem - some aspect of the USB system may need to be power cycled to recover from an error condition, (5) configuration problem - the Scanner may have been moved elsewhere without updating the current PC's Rangecast's software, so the software is not seeing the expected scanner, or (6) a driver problem - A COM port driver may be wrong, not installed, or corrupted. In any case, Rangecast software on the PC is unable to identify the specific scanner assigned to this ID.




[FAQ-1252] Error code RADIO MISSING - quick process if familiar with status page





[FAQ-1188] Error message: NO PROGRAMMING (Code 34)

Each originating hub creates a programming file, assigning reception of particular channels to particular receive sites (feed sites). Each scanner is assigned to a specific feed site. If the programming fails to assign any channels to a feed site with active scanners, then those scanners will not be programmed to receive any channels, and therefore cannot contribute usefully to the scanner network. The "NO PROGRAMMING" error message indicates this condition.




[FAQ-1216] Error message: FREQUENT RESTARTS (Code 35)

'Frequent Restarts' means that the PC has been reset several times during 24 hours, so something has interfered with solid uninterrupted operation. This does not mean there is an ongoing problem, but it may be a helpful indicator of some anomaly that may be revealed with further inspection.




[FAQ-1180] Error Message: Multisync LAN Conflict (Code 36)

Through software located on the feed site PCs, Rangecast software automatically co-ordinates the tuning and reception of all scanners operating under the same Rangecast feed site number. In order for this co-operative system to operate, these PCs must be able to communicate with each other, and therefore must be located on the same LAN (local area network.) Note that this requirement only applies to feed site PCs recording audio (not where the Rangecast player is used), and only when the PCs are operating scanners under the same feed site number.




[FAQ-1163] Error message: Check XYNT Service (Code 41)

The XYNT service is not in the correct state (not installed when it should be, or installed when it should not be.) Rangecast software does not have sufficient permissions to repair this issue automatically, so manual action is needed to bring XYNT to the correct state. When installed, XYNT is used to start Rangecast on PCs where it is not possible to automatically start applications at bootup.




[FAQ-1191] Error Message: No Audio Port HNP (Code 43)

On rare occasion, a feed site PC appears to be incapable of supporting more than three radio scanners. The reason is unknown. When this occurs, one of the audio inputs produces unacceptable results. This error message indicates the condition.




[FAQ-1190] Error message: NO ANTENNA (Code 44)

The NO ANTENNA error message is an indication that the scanner may not have an antenna connected, a circumstance that can result in no signal reception. However, this test (for the presence of particular expected signals) may be a false indication, especially if filters are present on the antenna line.




[FAQ-1223] Error message: LOW VOLUME (Code 46)

The LOW VOLUME warning means that, when the scanner is set to a test condition where it receives static, the observed audio level is less than 40% of full volume. If the input levels are too low, the audio recordings may have lower quality. Also, the Rangecast software may not be able to reliably detect that the audio port is associated with a particular scanner, rendering the scanner either consistently or intermittently inoperative.




[FAQ-1328] Error message: SD Card Not Found (Code 58)

Certain models of Uniden scanner (including the BCD-536 and SDS-200) include a SD card that stores critical information defining the operation of the radio. This error message indicates the PC attempted to access the scanner's SD card, but was unable to establish a connection. There are four likely causes: (1) This may be a transient issue (for example, related to timing of operations) that will clear if the software is simply relaunched. (2) The radio may have a temporary fault and need to be power-cycled. (3) The necessary programming cable connecting the scanner to the PC may be missing or loose. (4) The scanner's SD card may have failed, and need to be replaced.




[FAQ-1330] Error message: Anydesk Version Outdated (Code 72)

In 2019, the version of Anydesk (remote desktop software) originally supplied with Rangecast became inoperative on Windows 10 PCs due to a conflict with an update to the Windows 10 operating system. As a result, Rangecast is updating all installations of Anydesk to the current version of that software (this is being done on all PCs, including both Windows 7 and 10.) This error message indicates that the Rangecast software has determined that the presently installed Anydesk is the outdated version, and should be updated to the current software.




[FAQ-1327] Error message: Scanner Firmware Outdated (Code 55)

Uniden scanner radios, commonly used as radio receivers for collecting audio fed into the Rangecast system, contain firmware from the manufacturer. With some models of radio, older firmware is not compatible with Rangecast, and should be updated.




[FAQ-1331] Error message: XYNT Not Installed (Code 70)

Rangecast software on the PC has been instructed to automatically launch into service mode on bootup (so the software can operate without a Windows user account being logged in). This mode of operation depends upon third-party XYNT software, but the XYNT service has not been installed on the PC, and Rangecast software does not have sufficient permissions to repair this issue automatically. Therefore manual action is needed to install XYNT. Once installed, XYNT is used to start Rangecast on PCs in the background where it is not possible to automatically start applications at bootup.




[FAQ-1332] Error message: XYNT Uninstall (Code 71)

Rangecast software on the PC has been instructed to launch normally on bootup in a Windows user account, but XYNT software has been installed that is attempting to also run Rangecast in the background (a special mode necessary in some Windows configurations.) Rangecast software does not have sufficient permissions to uninstall XYNT, so manual action is needed to complete the process.




[FAQ-1343] Error message: WebSwitch Unresponsive (Code 67)

On PCs configured to use WebSwitch remote power switches (to enable remote or automated rebooting of PCs when necessary), it is expected that the WebSwitch unit will check in with Rangecast at frequent intervals to check if a power cycle is requested. (This is an outbound check only, so the WebSwitch does not need to be visible from outside customer firewalls.) This error means there has been no recent contact from WebSwitch. This could be due to a network or configuration issue.




[FAQ-1335] Error message: PC Not Activated (Code 60)

As a security precaution, your Rangecast customer representative must register each feed site PC as an active part of a specific "originating hub" (group of PCs that record audio from related radios that feed into the same pool of content.) This error code indicates that the PC is not registered as an active component of the originating hub for which the scanners have been instructed to record audio. (The PC was either not registered at all, or has been marked as retired from active service.)




[FAQ-1337] Error message: Need PC Location (Code 62)

The Rangecast database for your system must associate each PC with a physical location. For each location, we record information relevant to maintenance (how to find the PCs, and who to contact for on-site maintenance) and geographic information (usually a street address) to assist with diagnosing issues related to radio reception conditions.




[FAQ-1338] Error message: Need PC Contact (Code 63)

For each location hosting Rangecast feed site PCs/scanners, the Rangecast database must include information regarding who to contact for on-site maintenance.




[FAQ-1339] Error message: RC Contact Blank (Code 64)

Each Rangecast feed site PC must be associated with a Rangecast customer representative responsible for the account, so if our systems detect a technical problem with the equipment, we know who to contact within Rangecast. This error code indicates that the PC has not been associated with a Rangecast customer representative.




[FAQ-1340] Error message: Hub Suspended (Code 68)

The originating hub (where recorded audio is reported) has been suspended, so audio cannot presently be brought into Rangecast from this scanner or PC. The suspension may be due to an account issue (such as non-payment), or a temporary state established if the account is intended to pause operations and resume at a later date.




[FAQ-1341] Error message: Not Valid Hub (Code 69)

The name entered into the scanners as the originating hub (where recorded audio is reported) is not recognized by the Rangecast system. This may be due to a typo when configuring the scanners (entering the wrong name), or the hub may have been disconnected from service.




CITATIONS

INDEX


Rangecast FAQ - ID 1278 - last updated 18 May 2019     Images shown - [block]