Rangecast FAQ
[FAQ-1260] Recording consent for receiving SMS from Rangecast (or stopping SMS delivery)


Page Type: REFERENCE


OVERVIEW

SMS delivery from Rangecast will require a record of user consent to receive messages, as a telecom requirement for businesses that send frequent messages (especially when including links.) This is done to limit or prevent SMS spam from unwanted senders. This document describes the process required for establishing consent to receive messages from Rangecast. (Also described is how to stop SMS message delivery.)


BACKGROUND

IMPORTANT: The cellphone industry is asking businesses that currently use a shared shortcode to obtain individual phone numbers under a program called 'A2P 10DLC', and we are transitioning from 21000 to 844-333-7226. Some current customers may need to re-authorize using the process below, since the Rangecast alerts are now coming from a different number.


METHOD

1) If you want to start receiving SMS alerts from Rangecast:

a) To authorize receiving SMS from Rangecast, text "SCAN" to 844-333-7226. This establishes your consent to receive messages.

b) After that is complete, Rangecast must add your phone number to the distribution list for alert messages.

2) If you want to stop receiving messages from Rangecast at your phone number:

Contact Rangecast, and request that your phone number be removed from the subscription list. As soon as we update our records, our system will cease sending SMS alerts to your phone number.

Note: you can immediately block further messages by texting STOP to 844-333-7226. But if you want to stop receiving our messages, it's a cleaner solution to contact us, and have us remove your number from our records. We do not intentionally send any text messages except to paid subscribers who wish to receive SMS alerts. If you remove yourself without telling us, our software will continue trying to send you SMS alerts, because we won't know that you are blocking our messages.


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