Page Type: SOLUTION

The Radio Missing repair process is divided into two sections - what can be done remotely, and if that is not successful, following steps that must be done on site with physical access to the hardware. This is a quick process for the remote portion, for users familiar with the status page.

This FAQ assumes familiarity with options and reports on the status page. The benefit is that you may be able to quickly identify or eliminate possible causes of the problem, in a manner that is faster than the standard FAQ 1010

Example of the relevant section of an environment report [img-com-report]

When the sender launches, it tests each detected COM port for the presence of a scanner. The line of text shows information obtained about what hardware was detected at each port. Scanners are identified by model, the current data port speed is shown, and each scanner's Rangecast ID is shown (if registered.)

1) INITIAL CHECK

a) Is the radio supposed to be there? (If not, use CONFIGURATION to remove the sender from what Rangecast expects to find)

b) Reboot the PC (remotely via the status page - PWR option on Commands to Senders)


2) SECOND CHECK AFTER NEW ENVIRONMENT REPORT AVAILABLE

Wait 30 minutes. (Or when the timestamp on the environment report is after the reboot, you can proceed without waiting the full time.)

If the Radio Missing problem has not cleared, look at the sender errors & environment report for these unlikely signals:

a) If a scanner listed on the environment report (at a COM port) shows no Rangecast ID, or an unexpected Rangecast ID -- use CONFIGURATION to set the scanner's ID

b) If a 536 scanner listed on the environment report (at a COM port) shows data speed 4800 -- try to clear with RC-CONTROL (FAQ 1085)

c) If a PC sender shows error 40 (Bad Prolific Driver) on the senders list -- try to clear with driver re-installation. This may not be the cause, but this step can be attempted. (FAQ 1089)


3) REMAINING OPTIONS WITHOUT PHYSICAL ACCESS (no order specified)

a) If the PC has a WebSwitch -- you can try requesting a power cycle to clear USB system errors (FAQ 1249)

b) If the PC has Anydesk -- you can try using Windows system file repair, and then reboot (FAQ 1239)

INDEX

• [FAQ-1278] INDEX - Radio Receiver Site (feed site) - Error messages - most common