Rangecast FAQ
[FAQ-1074] How to remove a scanner from Rangecast service


Page Type: REFERENCE


OVERVIEW

When a Rangecast scanner is removed from Rangecast service (while the PC remains operational), then either the scanner's Rangecast ID must be changed to a special value (if the scanner remains connected) indicating that the scanner should not be used, or (if the scanner is disconnected) the Rangecast Configuration on the PC must be informed that the removed scanner is no longer expected on the PC.


METHOD

1. Decommissioning the scanner. Choose the case that applies:

a) If the scanner is being physically disconnected from the PC, or will be powered off so that the scanner is unresponsive to the PC:


[FAQ-1070] How to remove a scanner from Rangecast service, when it is removed or turned off

A scanner can be removed from Rangecast service by disconnecting the scanner from the PC, or powering it off -- and then updating Rangecast Configuration on the PC to indicate that the scanner has been removed. (Without this second step, the PC will report the missing radio as an error condition.)




b) If the scanner is left attached to the PC, and is (or may be) powered on, so that it may be discovered when Rangecast searches for attached hardware:

[FAQ-1071] How to remove a scanner from Rangecast service, when it remains physically connected to the PC

A scanner can be decommissioned from Rangecast service (while the scanner is still physically connected to the PC) in Rangecast Configuration by changing the scanner's Rangecast ID, so that the hub name is "X".




c) If the PC is being decommissioned from Rangecast service, then the PC should be modified so that Rangecast software does not automatically launch when the PC is rebooted:

[FAQ-1072] How to prevent Rangecast from automatically launching on a PC when it boots

To ensure reliable recovery of a Rangecast feed site in the event of a power failure, or if the PC automatically reboots for other reasons, a special file is placed in a Windows Startup folder triggering the launch of Rangecast software in the PC bootup process. To prevent Rangecast from automatically launching on a PC when it boots, delete this file.




2. Notifying Rangecast operations of the configuration change

Whenever a Rangecast ID is removed from service, please notify Rangecast Operations

[FAQ-1073] Notifying Rangecast when a scanner is removed from service, or moved between PCs

Rangecast Operations tracks the health of the Rangecast system, including detection of scanners that are absent or not operating normally. If a scanner is removed from service, or moved between PCs, or temporarily taken out of service while being relocated, Rangecast Operations should always be notified of this change, otherwise the change may appear to be an incident resulting in a trouble ticket.




If this is not done, Rangecast Operations may create a trouble ticket to investigate why the scanner is no longer communicating with the Rangecast system.


CITATIONS

SYMPTOM


Rangecast FAQ - ID 1074 - last updated 02 August 2017     Images shown - [block]